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A Please document damages with photos upon receipt. We assist with claims or replacements (must be reported within 48 hours).
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A Standard packaging includes cartons or pallets (with protective film). Neutral or custom-branded packaging is available.
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A We are ISO 9001 certified with full QC inspections (raw materials, production process, and final product leak/pressure tests).
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A Standard items: 25-30 days; custom items: 45-50 days (including mold production). Rush orders available with additional fees.
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A Yes, please provide the destination port for accurate freight and insurance calculations.
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A We accept T/T (30% deposit + 70% before shipment), L/C (Letter of Credit), and PayPal (for small orders).
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A Standard designs have no mold fee. Custom designs require a mold fee (refundable after reaching agreed order volume).
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A Yes, we provide customization including items design, mold development, and printing (screen printing/hot stamping/labeling).
